Return Policy:

Customers may return new accessories and music within 14 days of purchase for a full refund or exchange except chinrest and shoulder rests. Chinrests and shoulder rests must be returned within 7 days. All items must be returned in their original product packaging without any damage or writing. Refunds do not apply to special orders, sale items, strings, opened CD's, or gift cards. All new instruments and bows are covered by our 14-day money-back guarantee. These items must be returned in "new" condition. Otherwise, repair costs or depreciation due to damage may be charged and deducted from the refund amount. After 14 days, instruments and bows may only be traded in for an instrument or bow of an equal or higher value. All instruments and bows have a one-year warranty against defects in workmanship. Consignments are covered by our 14-day money-back guarantee if they are returned in their purchased condition. Consignments will not be refunded after the 14 day period. Consigments may not be traded in.